Legal · last updated 6 June 2026

The terms.
In plain sight.

11 short sections. The summary below is for orientation — the sections underneath are the agreement.

You pay what the property pays

Energy is billed at your property's own tariff, VAT inclusive. No margin, no markup.

Your hardware, our software

Any OCPP 1.6 charger works. We meter and bill; we never lock you into hardware.

Designed around POPIA

We collect only what billing needs, share it only with your property's admins, and never sell it. Hosted on GCP in the EU.

Month-to-month, leave whenever

Cancel with a month's notice. Your chargers are yours — point them at any other backend.

01Who we are

ChargeSplit is a product of Conduit Energy (Pty) Ltd, a South African company based in Pretoria. These terms are an agreement between you — the property, body corporate, employer, or individual using the platform — and Conduit. By creating an account or connecting a charger, you accept them.

Questions about anything on this page: info@conduit-energy.com.

02What ChargeSplit is (and isn't)

ChargeSplit is metering and billing software for shared EV chargers. We connect to your chargers over the open OCPP standard, record every charging session, and produce a clean breakdown of who owes what at the property's own electricity tariff.

We are not an electricity reseller. Your property remains the customer of its electricity supplier (Eskom or your metro). ChargeSplit allocates the cost of energy already purchased — it never sells you energy.

03Your account

Keep the information on your account accurate and current.
Keep your login and charger credentials (Charge Point ID and password) confidential — anyone holding them can connect a device to your account.
Accounts are activated (“greenlit”) per property during our limited beta. We may decline or stage onboarding while capacity is limited.

04Chargers & hardware

Charging hardware is owned by the body corporate or company — never by Conduit. Any OCPP 1.6-compatible charger can connect, and your chargers remain yours to repoint at another backend at any time. You're responsible for safe, compliant electrical installation by a certified installer.

When you use remote controls in the platform (start, stop, reset, unlock), ChargeSplit relays those commands to your charger as-is. The charger itself remains the authority on what it will and won't do.

05Metering & billing

Sessions are billed from the charger's own meter readings at the tariff your property pays its supplier — VAT inclusive, no hidden margin on energy. The tariffs we apply are published openly in our tariff catalogue and refreshed at every NERSA decision.

The charger's meter is the source of truth. If a charger reports faulty or incomplete meter data, we'll flag the affected sessions rather than guess. Billing disputes raised within 30 days of a statement are investigated against the raw session log — see the refund policy for how corrections are paid back.

06Fees & payments

ChargeSplit charges two fees, both set out in the commercial agreement signed at onboarding:

Nothing, to monitor a charger you bought from us. Charger health, faults, connectivity and session history stay free for as long as you own the charger.
A monthly fee for each charger you sell charging from — billing, settlement to your bank account, and load management across the site. R199 for each charger each month. That drops to R149 for each charger above three, and R99 for each charger above ten. The fee stops if a charger goes back to monitoring alone.
A service fee of 15% on each session. The driver pays it on top of the energy and on top of your own service fee. Conduit adds no margin to the energy itself.

Conduit is not a VAT vendor. Neither fee carries VAT. The VAT inside a session belongs to the energy, and your electricity supplier charged it.

Drivers pay by card at the charger. They scan the code, their bank holds an amount, and Conduit captures only what the session used. The rest goes back to their card.

07Cancellation

ChargeSplit runs on month-to-month contracts. The body corporate or company can cancel with written notice, effective at the end of the calendar month in which notice is given. Fees and charging costs accrued up to the effective date remain payable.

What happens on cancellation: Platform access ends and our servers stop accepting session data from the property's chargers. The chargers belong to the body corporate or company — they keep working and can be pointed at any other OCPP backend.

The final statement goes out on the 1st of the month after cancellation takes effect. It shows the usual tariff breakdown and the usual 15% service fee. Settling it is the last payment you make. Ask before the effective date and we will include an export of your property's session history.

08Fair use

You agree not to:

tamper with charger metering, firmware, or the OCPP connection to misreport energy;
resell access to the platform or use it to bill third parties outside your property or organisation;
probe, overload, or attempt to bypass the platform's security or rate limits.

We may suspend accounts engaged in any of the above while we investigate.

09Data & privacy

ChargeSplit follows South Africa's Protection of Personal Information Act (POPIA): we collect what the service needs to work — account details, charger telemetry, and charging-session records — and nothing more.

We never sell personal data.
Session data is shared only with your property's designated administrators (the people who do the billing).
You may request a copy or deletion of your personal data at any time via info@conduit-energy.com.

Where your data lives: the ChargeSplit platform runs on Google Cloud Platform in the europe-west1 region (Belgium). Your data is therefore stored in the European Union, where it's protected by the GDPR — a data-protection regime POPIA recognises as a lawful basis for cross-border storage (section 72).

10Availability & liability

We run the platform with care, but charging depends on things outside our control — your charger's hardware, its network signal, and your electricity supply. The service is provided “as is” and we don't guarantee uninterrupted availability.

To the maximum extent permitted by law (including the Consumer Protection Act), Conduit's total liability under these terms is limited to the platform fees you paid us in the three months before the claim, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be excluded.

11The boring-but-important rest

Termination by us — we may suspend or terminate accounts that breach these terms. Cancellation by you works as described in Cancellation.
Changes — we may update these terms as the product evolves. Material changes are announced by email at least 14 days before they take effect; the date at the top of this page always reflects the current version.
Governing law — these terms are governed by the laws of the Republic of South Africa.
Severability — if any clause is found unenforceable, the rest stand.

Anything unclear?

One email, answered within a business day.

Ask us Back to ChargeSplit

The terms.In plain sight.