Legal · last updated 6 June 2026

The terms.
In plain sight.

11 short sections. The summary is for orientation. The sections underneath are the agreement.

You pay what the property pays

Energy is billed at your property's own tariff, VAT inclusive. No margin, no markup.

Your hardware, our software

Any OCPP 1.6 charger works. We meter and we bill. We never lock you into hardware.

Designed around POPIA

We collect only what the billing needs. We share it only with your property's admins, and we never sell it. It sits on GCP in the EU.

Month-to-month, leave whenever

Cancel with a month's notice. Your chargers are yours. Point them at any other backend.

01Who we are

Conduit is the trading name of Conduit Energy (Pty) Ltd, a South African company based in Pretoria. These terms are an agreement between Conduit and you. You are the property, the body corporate, the employer, or the individual who uses Conduit. You accept these terms when you make an account, or when you connect a charger.

Questions about anything on this page: info@conduit-energy.com.

02What Conduit is, and what it is not

Conduit is metering and billing software for shared EV chargers. We connect to your chargers over the open OCPP standard. We record every charge. We then produce a clean breakdown of who owes what, at the property's own electricity tariff.

ChargeSplit is the name of one of those breakdowns: the levy model. A resident uses a tap card, and no money moves at the charger. The property then bills each person on the monthly levy, or on an account. ChargeSplit is not the platform, and it is not the subscription.

We are not an electricity reseller. Your property remains the customer of its electricity supplier (Eskom or your metro). Conduit allocates the cost of energy you already bought. It never sells you energy.

03Your account

Keep the information on your account accurate and current.
Keep your login and your charger credentials secret. That is the Charge Point ID and the password. Anybody who holds them can connect a charger to your account.
We activate an account for one property at a time during our limited beta. We may decline an account, or hold it back, while our capacity is limited.

04Chargers & hardware

The body corporate or the company owns the charging hardware, and Conduit never owns it. Any OCPP 1.6-compatible charger can connect. Your chargers stay yours, and you can point them at another backend at any time. You are responsible for a safe and compliant electrical installation by a certified installer.

When you use a remote control in the platform (start, stop, reset, unlock), Conduit relays that command to your charger as it stands. The charger itself stays the authority on what it will do, and on what it will not do.

05Metering & billing

Conduit bills each charge from the charger's own meter readings, at the tariff your property pays its supplier. The rate includes VAT, and we add no hidden margin to the energy. We publish every tariff we apply in our tariff catalogue, and we refresh it at every NERSA decision.

The charger's meter is the source of truth. If a charger reports faulty or incomplete meter data, we flag each charge it affects. We do not guess. Raise a billing dispute within 30 days of a statement, and we investigate it against the raw charge log. Read the refund policy for how corrections are paid back.

06Fees & payments

Conduit charges two fees. The commercial agreement you sign at onboarding sets out both of them. Monitoring is not one of them.

Nothing, to monitor a charger you bought from us. Charger health, faults, connectivity and the charge history stay free for as long as you own the charger.
The Conduit subscription, for each charger you sell charging from. It buys the billing, the settlement to your bank account, and load balancing across the site. It is R199 for each charger, every month. Conduit counts every charger on the account. The fee stops when the subscription ends.
The Conduit fee, on a prepaid charge. The Conduit fee is 12% of the energy plus the site fee. The driver pays it. Conduit takes the payment for that charge, so Conduit charges for it. A ChargeSplit charge, on the levy or on an account, carries NO Conduit fee for each kWh. No money moves at the charger, so the Conduit subscription is the whole price. Conduit adds no margin to the energy itself.

Conduit is not a VAT vendor. Neither fee carries VAT. The VAT inside a charge belongs to the energy, and your electricity supplier charged it.

A driver pays with a bank card at the charger. The driver scans the code, and the bank puts a hold on an amount. Conduit then takes only what the charge used, and the bank releases the rest.

07Cancellation

Conduit runs on a month-to-month contract. The body corporate or the company can cancel it with written notice. The cancellation takes effect at the end of the calendar month in which you give the notice. You still pay every fee and every charge up to that date.

What happens on cancellation: Platform access ends, and our servers stop accepting charge data from the property's chargers. The chargers belong to the body corporate or the company. They keep working, and you can point them at any other OCPP backend.

The final statement goes out on the 1st of the month after the cancellation takes effect. It shows the usual tariff breakdown and the Conduit subscription for each charger. That payment is your last one. Ask before the effective date, and we will add an export of your property's charge history.

08Fair use

You agree not to:

tamper with charger metering, firmware, or the OCPP connection to misreport energy;
resell access to the platform, or use it to bill a third party outside your property;
probe, overload, or attempt to bypass the platform's security or rate limits.

We may suspend an account that does any of the above, while we investigate it.

09Data & privacy

Conduit follows South Africa's Protection of Personal Information Act (POPIA). We collect what the service needs to work. That is your account details, the charger telemetry, and the record of each charge. We collect nothing more.

We never sell personal data.
We share the charge data only with the administrators your property names. Those are the people who do the billing.
You may request a copy or deletion of your personal data at any time via info@conduit-energy.com.

Where your data lives: the Conduit platform runs on Google Cloud Platform in the europe-west1 region (Belgium). Your data is therefore stored in the European Union, where it's protected by the GDPR — a data-protection regime POPIA recognises as a lawful basis for cross-border storage (section 72).

10Availability & liability

We run the platform with care. But a charge depends on things outside our control. Those are your charger's hardware, its network signal, and your electricity supply. We supply the service “as is”, and we do not guarantee that it is always available.

To the maximum extent permitted by law (including the Consumer Protection Act), Conduit's total liability under these terms is limited to the subscription fees you paid us in the three months before the claim, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be excluded.

11The short but important rest

Termination by us — we may suspend or end an account that breaks these terms. Your own cancellation works as Cancellation describes.
Changes — we may update these terms as the product changes. We announce a material change by email at least 14 days before it takes effect. The date at the top of this page always names the current version.
Governing law — these terms are governed by the laws of the Republic of South Africa.
Severability — if any clause is found unenforceable, the rest stand.

Anything unclear?

One email, answered within a business day.

Ask us Back to Conduit

The terms.In plain sight.